Returns & Refunds policy
Last updated: 22 January 2026
Our Approach
At Sophia Maison, each piece is made thoughtfully and in small quantities. Most of our garments are made to order, allowing us to reduce waste and ensure careful attention to detail.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as ordered, please contact us within 7 days of receiving your order.
To help us resolve the issue promptly, please include:
Your order number
A brief description of the issue
Clear photographs of the item
Where a fault is confirmed, we will offer:
A repair, or
A replacement, or
A refund, where repair or replacement is not possible
This is in accordance with the Consumer Protection Act of South Africa.
Natural Variations
Due to the nature of:
Natural or blended fabrics
Small-batch production
Hand-finished details
Minor variations in colour, texture, or finish may occur and are considered part of the garment’s character, not defects.
Care & Wear
Items that show signs of wear, damage due to incorrect care, or alterations made after delivery are not eligible for return or exchange.
Please follow the care instructions provided to ensure the longevity of your garment.
Shipping Costs
Return shipping costs for faulty items will be covered by Sophia Maison.
Shipping costs are non-refundable.
How to Contact Us
If you have any questions about this policy or need assistance with an order, please contact:
Email: Enquiries@sophia-maison.com
We believe in transparency, thoughtful production, and creating garments meant to be cherished. This policy exists to protect both our customers and the integrity of the slow fashion process we value.